Privacy Policy
Last Updated: March 15, 2025
At FlowIdeate, we're committed to protecting your personal information and being transparent about how we collect, use, and safeguard your data. This policy explains our practices in clear terms.
Information We Collect
When you interact with FlowIdeate's 3D game level design education platform, we collect different types of information to provide you with personalized learning experiences and maintain our services.
Personal Information You Provide
- Contact details including name, email address, and phone number when you register
- Educational background and experience level in game design
- Learning preferences and program selections
- Payment information for course enrollment (processed securely through third-party providers)
- Communication records when you contact our support team
Automatically Collected Information
Our platform automatically gathers technical information to improve your learning experience and maintain security. This includes your IP address, browser type, device information, and how you navigate through our courses.
We also track your learning progress, time spent on different modules, and quiz results to help personalize your educational journey and provide meaningful feedback.
How We Use Your Information
Your data serves several important purposes in delivering quality 3D game design education tailored to the Taiwan market and beyond.
| Purpose | Data Used | Legal Basis |
|---|---|---|
| Course delivery and progress tracking | Learning data, contact information | Contract performance |
| Personalized learning recommendations | Educational background, progress metrics | Legitimate interest |
| Communication and support | Contact details, communication history | Contract performance |
| Platform security and fraud prevention | Technical data, usage patterns | Legitimate interest |
Data Sharing and Third Parties
We don't sell your personal information to anyone. However, we do work with carefully selected partners to deliver our educational services effectively.
Service Providers We Work With
Our payment processors handle transactions securely and only receive the information necessary to complete your enrollment. Cloud storage providers help us maintain your learning progress and course materials with industry-standard security measures.
Email service providers assist with course updates and educational communications, but they cannot use your information for their own purposes.
Legal Requirements
We may disclose your information when required by Taiwan law, court orders, or to protect our rights and the safety of our learning community. Any such disclosure will be limited to what's legally necessary.
Your Privacy Rights
Under Taiwan's Personal Data Protection Act and international privacy standards, you have several important rights regarding your personal information.
Access Your Data
Request a copy of all personal information we hold about you, including your learning progress and communication history.
Correct Inaccuracies
Update or correct any incorrect or outdated information in your profile or learning records.
Delete Information
Request deletion of your personal data, subject to certain limitations for record-keeping and legal compliance.
Limit Processing
Restrict how we use your information while maintaining your access to essential course materials and progress tracking.
Data Portability
Receive your learning data in a structured format that you can transfer to other educational platforms if desired.
Withdraw Consent
Opt out of non-essential data processing activities while continuing to access your enrolled courses.
Data Security and Protection
We implement multiple layers of security to protect your information from unauthorized access, alteration, or disclosure. Our technical safeguards include encryption for data transmission and storage, regular security audits, and access controls that limit who can view your information.
Our Security Measures
- SSL encryption for all data transmission between your device and our servers
- Regular penetration testing and security assessments
- Employee training on data protection and privacy best practices
- Secure backup systems with geographic redundancy
- Multi-factor authentication for administrative access
Data Retention
We keep your information only as long as necessary to provide our educational services and comply with legal requirements. Active student records are maintained throughout your enrollment period and for three years afterward to support transcript requests and career services.
Communication records and support tickets are typically retained for two years, while anonymized learning analytics may be kept longer to improve our curriculum and teaching methods.
International Data Transfers
While FlowIdeate operates primarily in Taiwan, some of our service providers may process data in other countries. We ensure appropriate safeguards are in place for any international transfers, including contractual protections and adequacy decisions where available.
Changes to This Policy
We review and update this privacy policy regularly to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we'll notify enrolled students via email and post the updated policy on our website with a new effective date.
Minor clarifications or administrative changes may be made without individual notification, but the updated policy will always be available here with the revision date clearly marked.
Cookies and Tracking Technologies
Our platform uses cookies and similar technologies to enhance your learning experience and analyze how students interact with our content. Essential cookies enable basic functionality like maintaining your login status and course progress.
Types of Cookies We Use
Performance cookies help us understand which course materials are most effective and where students might need additional support. These insights allow us to continually improve our 3D game design curriculum.
You can control cookie settings through your browser, though disabling certain cookies may limit some platform functionality.
Privacy Questions or Concerns?
We're here to help with any questions about your privacy or data protection rights.
Email us at help@flowideate.com
Call us at +886492251271
Visit us at No. 288, Section 2, Dongmen Rd, East District, Tainan City, Taiwan 701